Our Support Services volunteers provide crucial administrative or program support for Lifelong. We would love to have you join us.

If you’re unsure about whether these positions are right for you, give us a call. And click on the links below for more information. (links jump to specific job descriptions lower on the page)

Front Desk
Be the face of Lifelong as you greet and direct guests and answer all incoming phone calls into the agency.

Departmental Support
Work with staff in client services, development, education, government affairs or volunteer services.

Thrift Store
Sort donations, tag and organize items, assist customers or test electronic equipment in our thrift store.

Questions? Contact us directly at (206) 957-1776 or volunteers@llaa.org.

Volunteer Job Descriptions

Front Desk Volunteer (Seneca) 
Commitment: 4 or 4.5 hours per week, 6 months minimum
Report to: Client Services Programs Coordinator
Basic Function: Greet and assist visitors, handle all incoming calls, provide resources 
Duties and Responsibilities:
• Answer telephones and route calls.
• Greet clients, volunteers, and visitors, directing them appropriately or contacting staff members.
• Assist with administrative projects as needed.
• Track visitors on front desk log.
• Distribute thrift store vouchers, emergency grocery bags, and client mail.
• Keep front lobby neat (refilling condom dispensers, straightening magazines, etc.).
• Monitor consult rooms schedule and oversee bathroom access.  
Knowledge, Skills, and Abilities:
• Punctuality and reliability.
• Comfortable working with people of varying backgrounds, including race/ethnicity, sexual orientation, and socioeconomic status.
• Ability to handle a multi-line phone.
• Ability to work calmly under stress.
• Commitment to excellent customer/client service.
• Strong communication skills.
• Ability to organize and work independently.
• Attention to detail.
• Flexibility and ability to think creatively.

Front Desk Volunteer (Annex)
Commitment: 2 hours per week for 3 months
Report to: Volunteer Coordinator
Basic Function: Reception, greet visitors, answer and transfer calls, intake for appointments, and light admin projects.
Duties and Responsibilities:
• Answer telephones and route calls.
• Take accurate and detailed messages.
• Provide inter-office mail support as necessary.
• Greet clients, volunteers, and visitors, directing them appropriately or contacting staff members.
• Assist with admin projects such as making safer sex kits, filing, sorting, envelope stuffing, stamping, spreadsheets, Word documents, preparing special events materials, etc.
• Keeping Annex lobby stocked and tidy.
• Taking food and Thrift Store donations to the appropriate buildings.
• Take in any money donations and write out receipts to donors.  
Knowledge, Skills, and Abilities:
• Ability to handle a multi-line phone.
• Strong communication skills.
• Commitment to excellent customer/client service
• Ability to organize and work independently.
• Detail oriented.
• Ability to be flexible regarding tasks.
• Must be reliable and prompt.
• Have a sense of humor.
• Comfortable working with people of varying socioeconomic backgrounds, sexual orientations and racial diversity.

Departmental Support

Development/Events Assistant
Commitment: 2 hours per week for 3 months
Report to: Events Manager/Annual Fund Manager
Basic Function: Help maintain information on database and perform other Development or Special Events tasks as requested.
Duties and Responsibilities:
• Update addresses, phone numbers, email addresses and other information as needed.
• Add new names to the database with the appropriate codes.
• Assist staff with data clean-up projects.
• Generate mail merges as directed.
• Assist with mailings or other development office projects.
• Calling or emailing donors or special events participants.
• Special events admin.
• Preparing decorations and events materials.
Knowledge, Skills, and Abilities:
• Attention to detail.
• Good organizational skills.
• Excellent customer service skills.
• Events or development/fundraising experience a plus.
• Ability to understand directions and independently follow through with assigned task.
• Computer skills (MS Office products and database products such as Raiser's Edge or Kintera).
• Comfortable working with people of varying socioeconomic backgrounds, sexual orientations and racial diversity.

'That Thursday Thing'
Commitment: Drop-in night.  Any time between 4:00-7:00 pm on Thursdays
Volunteers must be 14 years or older
Report to: Volunteer Department Staff
Basic Function: Complete admin projects and package condom kits. 
Duties and Responsibilities:
• Package condom kits.
• Assist with admin projects such as stuffing envelopes, filing, sorting, stamping, stapling, etc.
• Assist with special events projects such as making signs, assembling decorations, special events admin, etc.
• Other duties as assigned by the Volunteer Department.
Knowledge, Skills, and Abilities:
• Ability to handle multiple tasks.
• Friendly disposition and willingness to help.
• Attention to detail.
• Comfortable working with people of varying socioeconomic backgrounds, sexual orientations and racial diversity.

Will Call Volunteer
Commitment: 2-6 hours per week, 6 month minimum
Volunteers must be 18 years or older
Report to: Care Services Supervisor
Basic Function: Operate Will Call, a volunteer-driven program that provides access to arts and entertainment to people living with HIV/AIDS.
Duties and Responsibilities:
• Contact ticket donors including theaters and individual artists to solicit donations, explain Will Call procedures, and express appreciation.
• Input event and donor information in Excel worksheets.
• Inform clients of weekly events and record outgoing messages on Will Call hotline.
• Take reservations from hotline, ensuring accuracy of data in accordance with program rules.
• Call back clients in response to their reservation requests.
• Distribute tickets and information about events to clients at Will Call service table.
Knowledge, Skills, and Abilities:
• Knowledge of Microsoft Office Suite, especially Excel a plus.
• Familiarity and/or interest in current theatre/arts productions.
• Excellent communication and customer service skills.
• Good organizational skills and ability to work independently.
• Must be punctual, reliable, and friendly to members of public including other volunteers, donors, and clients of program.
• Must be comfortable working with people of wide diversity of backgrounds and life challenges. This position may require some conflict resolution and the need to help clients with medical and social challenges with accessing local events.
• Must be familiar with Lifelong AIDS Alliance facts, mission statement, etc. Confidentiality and avoidance of conflict of interest are of the utmost importance for this position.

Evergreen Health Insurance Program (EHIP) Administrative Assistant
Commitment: 2 hours per week for 3 months
Report to: EHIP Quality Analyst
Basic Function: Filing and other office tasks.
Duties and Responsibilities:
• Maintain client files in order.
• Adhere to EHIP procedures for filing and maintenance of files.
• Assist staff with other small office/admin projects.
• Generate mail merges and help with mail tasks as directed.
• Maintain strict client confidentiality.
Knowledge, Skills, and Abilities:
• Attention to detail.
• Excellent organizational skills.
• Ability to understand directions and independently follow through with assigned task.
• Comfortable working with people of varying socioeconomic backgrounds, sexual orientations and racial diversity.

Thrift Store Volunteer
Commitment: 2-4 hours per week, 3 month minimum
Volunteers must be 16 years or older
Report to: Thrift Store Manager
Basic Function: Work at Lifelong Thrift Store in any of a variety of functions from sorting to vacuuming.
Duties and Responsibilities:
• Sort and tag donations.
• Greet and thank customers.
• Light cleaning (dusting, sweeping, breaking down boxes, throwing trash away, etc.).
• Work with thrift store staff to keep the store professional and comfortable.
• Must wear closed-toed shoes and sleeved shirt.
• Test electronics/appliances.
• Display merchandise.
• Call store manager when missing a shift.
• Must give at least two weeks notice for vacation/leave of absence/resignation.
Knowledge, Skills, and Abilities:
• Must possess good organizational and communication skills.
• Must possess excellent customer service skills.
• Must be prompt and reliable.
• Ability to lift at least 40 lbs.
• Ability to work as an effective team member.
• Comfortable working with people of varying socioeconomic backgrounds, sexual orientations and racial diversity.