Gail Howard joined Lifelong officially in May of 2007 as a case manager. In August 2007, she was promoted to Program Manager and in January of 2008 accepted the position of Director of Case Management services. She joins Lifelong with a 20-year history of case management experience from Chicago, Ill. She has worked in the field of HIV/AIDS for over 10 years, first as a case manager then moving on to an inner-city hospital where she developed and managed a successful HIV services program. The case management team consists of the program manager and 13 case managers providing case management services to over 1,500 HIV+ individuals in both King and Snohomish Counties. She has a bachelor’s degree in social work from Eastern Washington University and a master’s degree in pastoral counseling from Loyola University in Chicago. She is a Licensed Mental Health Counselor.